THEY improv provides a variety of programs to assist your organization to improve your ability to enhance guest relations and to improve the amount of returning business throughout the Caribbean. This is true for hotel front desk staff as well as area attractions.
For convention and visitor's bureaus, we can help raise the level of customer service and benefit the reputation of the community as a whole.

hospitality training customer service


Success in hospitality begins with being welcoming at every level.

team building

Be a Team

Each person represents the organization as a whole. All the more reason to get them to feel like part of the team!

sales training

First Impressions

Everyone needs to make a great first impression as each new contact is always the first!

The skills that go into a good improv performance are valuable skills in dealing with guests. Quality Caribbean hospitality training begins with the fundamental concept of Yes, And. The concept is to accept whatever the guest is giving you, and making them feel that they are being catered to.

Many Fortune 500 companies hire the best improvisers to assist in the growth of their companies. THEY can help your business work to improve guest relations.

THEY improv is able to provide quality hospitality training in practically any location throughout the region. After all, your company is often working with American tourists. Who knows better how to improve your relations with American tourists than an American company that has earned a reputation for success. Our quality hospitality programs are able to help companies working with guests and improve their guest relations. From simple role-playing to team building workshops, and customer service seminars, THEY improv can work with you to come up with a plan to improve your client relations and your bottom line. And not just interpersonal relations, but phone service training programs as well. We can help you with our workshops:

Improve your customer service
Enhance your employee's communication skills
Team building
Adjust to corporate culture change
Develop more creative work environments
Reduce intra-office tension
Reduce work-related employee stress

Improvisation is a great way to learn skills that are useful in every aspect of life. These skills help in job performance, interpersonal relationships and communication skills. Evaluation of a changing business environment, enhanced creativity and assisting the ability to think "outside the box".

The question isn't "Can you afford to hire our quality hospitality training?" The question is "Can you afford not to hire resort industry hospitality training workshops?" After all, if you don't, your competition might!

THEY improv employs a variety of techniques to custom tailor workshops and seminars to your business needs. Through a simple series of questions, THEY can determine your goals and apply the needed staff and expertise towards achieving those goals while keeping your budget in mind. This process usually begins with a simple phone call.

Caribbean Hospitality Training

Contact Us:

THEY improv can provide these in hotels, resorts and on cruise ships in Aruba, the Bahamas, Barbados, Bermuda, British and US Virgin Islands, Cayman Islands, Cuba, Dominican Republic, Haiti, Mexico, Panama, Puerto Rico and the rest of the US, and many other locations.


+1 786.543.9472 USA

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